Boarding pass

What is a boarding pass and what is it used for?

The passenger receives the boarding pass or card at check-in. Issued by the airline, the document must be presented to the company's staff on the boarding moment.
The boarding pass is personal and non-transferable. That means no one can board with an ID showing a different name from the one indicated on the boarding pass. Therefore, pay attention: if you notice any misspelling on your name, especially on your flight ticket, request the adjustment at the check-in counter so that the boarding pass is issued correctly. 
Another important topic is related to boarding fees. The amount is paid to the airline and passed on to the airport administrator responsible for maintaining the terminal's infrastructure, including boarding areas, aircraft maneuvering areas, elevators, escalators, restrooms, equipment used for check-in, boarding and disembarking, among other services associated to passenger comfort and safety.

Can ticket prices vary from one airline to another?

Yes. Prices are influenced by various factors, including demand, time in advance in purchasing the ticket, weekday and time of the flight, number of layovers or connections, level of concurrence on the route, price of oil barrels and exchange rates.

Does the government control ticket prices?

No. The price is defined by the airlines. The calculation of the fare follows the tariff freedom regime, applied both to domestic and international flights.

Is the ticket price the same for children and adults?

There is no prevision or obligation for airlines to offer discounts on airfare for minors. However, some companies offer lower prices for infants and children up to two years old. Consult the airline for more information.

Am I required to purchase travel insurance?

No, you are not obligated to purchase travel insurance from the airline at the time you buy the ticket. You can choose if you want to buy and where to do it. However, please note that some countries demand travel insurance from visitors before entry their territory.

Does the ANAC regulate airlines’ loyalty programs or frequent flyer programs?

No. These programs are not subject to regulation by the National Civil Aviation Agency (ANAC) as they constitute commercial relationships between the company and the consumer. Any questions related to loyalty and frequent flyer programs should be clarified directly with the airline.

Can I bring a baby car seat for a child up to two years old in the cabin seat?

Yes, as long as the device fits in the airplane seat and is certified for flying use. It can also be called as an approved Child Restraint System (CRS). In this case, as the child will not be carried on the lap of an adult, it is necessary to purchase a ticket for the baby.

How can I reschedule the date or time of my ticket?

If you wish to change the date or time of your flight, please consult the airline. Changes are subject to flight availability and may incur additional costs for the passenger.

Can I transfer my ticket to another person?

No. The airline ticket is personal and non-transferable, meaning that the passenger's name registered on the ticket at the time of purchase cannot be changed later on. That means only that person to whom the ticket was issued is authorized to travel. Be careful when filling in your name, as inconsistencies in spelling, when compared to your identification document, can cause problems prior to boarding.

What happens if I cancel my trip?

You have up to 24 hours to cancel the purchase without any extra cost, as long as the airline ticket was bought at least seven days before the flight date.

After the 24-hour period, you can still reschedule your flight for another date or request a refund of the amount paid, but you may have to bear the costs of fare differences or restrictions from promotional fares. Contact the airline and inquire about your specific case.